Terms of Service & Agreement

1. Scope & User Eligibility

• You must be at least 18 years of age or accessing our site under parental/guardian supervision to make purchases.
• You agree to provide true, accurate, and complete contact and shipping details when placing an order.
• Providing fraudulent phone numbers, incorrect shipping addresses, or unauthorized payment methods constitutes a violation of these terms.

2. Pricing, Products & Availability

• All standard domestic product prices are displayed in Pakistani Rupees (PKR).
• For international visitors, currency conversion rates are provided for convenience and billed in PKR or equivalent USD/destination currency.
• We take every reasonable measure to accurately display product photographs, dimensions, and specifications. Minor color variations may occur depending on your screen settings.
• In the rare event of an inadvertent pricing or inventory typographical error, Skypak Express reserves the right to cancel or amend the affected order with immediate customer notification.

3. Cash on Delivery (COD) Rules

• Cash on Delivery is available across 200+ cities in Pakistan.
• Choosing Cash on Delivery constitutes a binding commercial agreement to accept the parcel and pay the full invoice amount to the courier rider upon delivery.
• Orders may require telephone or WhatsApp confirmation before dispatch.
• Repeated or unjustified refusal to receive confirmed COD parcels incurs significant courier return freight costs and may result in the permanent suspension of COD eligibility for that customer address and phone number.

4. Shipping, Delivery & Risk of Loss

• Orders confirmed prior to 4:00 PM (Mon–Sat) are scheduled for same-day priority dispatch.
• Domestic delivery in Pakistan typically takes 2 to 4 working days.
• Risk of loss and title for ordered products pass to the customer upon courier delivery confirmation at the designated shipping address.

5. Return, Exchange & Refund Conditions

All returns, replacements, and claims are governed strictly by our comprehensive Return & Refund Policy:

• Return requests must be lodged within 7 days of delivery for Pakistan orders.
• Items must be unused, unwashed, and in original packaging with intact barcodes and tags.
• International orders are not eligible for physical return, but qualify for partial or full refund upon verification of defects.

6. Prohibited Conduct

You agree not to:

• Engage in abusive, fraudulent, or speculative ordering practices
• Attempt to compromise the security, infrastructure, or operational integrity of skypakexpress.net
• Scrape, copy, or republish catalog media or brand descriptions without express written permission
• Harass or threaten delivery couriers, warehouse personnel, or customer service agents

7. Intellectual Property

• The Skypak Express name, monogram logo, graphics, design assets, and catalog content are protected under applicable trademark and copyright laws.
• No content may be downloaded, copied, or utilized for commercial resale without prior written authorization.

8. Governing Law & Jurisdiction

• These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
• Any legal disputes arising from transactions on this site shall be subject to the exclusive jurisdiction of the competent courts in Lahore, Pakistan.

9. Contact & Questions

For questions or assistance regarding these terms, please contact our team: