Return & Refund Policy

1. Key Principles

• All requests must be submitted within 7 days of delivery
• Returns are only available for orders delivered within Pakistan
• International orders are not eligible for return, but may qualify for a partial or full refund if there is a verified issue

2. How to Request a Return or Refund

You can initiate a return (for Pakistan orders) or report an issue (for international orders) directly through our Track Order page or official WhatsApp support.

You can track the status of your request in the same section. Please note, requests must be submitted within 7 days of delivery.

3. What You Need to Provide

Pakistan Orders (Returns)

• Clear explanation of the issue

Once your request is submitted, you must return the item with the provided Return Note. The Item must be:

• unused, unworn, and unwashed
• in original condition and packaging with barcode and tags intact

International Orders (No Returns – Issue Reporting Only)

• Clear explanation of the issue for each item
• Supporting evidence (photos/videos) is required

For size or fit issues, include:

• Photos of the item laid flat or on a hanger
• Visible measurements (e.g. chest, length, sleeves)

For quality issues, include:

• Clear photos of the defect (e.g. stitching, damage components)

4. Non-Eligible Cases

Returns or refunds will not be approved for:

• Change of mind
• No longer needed
• Ordered by mistake
• Dislike after receiving the product
• Minor variations in color, fabric, or finish
• Size/fit issues where the correct item was delivered according to product specifications

Items that have been:

• worn or used
• washed or dry cleaned
• altered or stitched
• damaged due to misuse

Other cases:

• Requests submitted after 7 days of delivery
• Requests without sufficient explanation or evidence (for international orders)
• Any cases of Fraud

5. Refund Method & Timeline

• Refunds are issued to the original payment method
• COD orders are refunded via bank transfer or store credit
• Shipping charges are non-refundable, unless the issue is due to an error from Skypak Express or the courier
• If a returned item fails quality inspection, it may be sent back to you or discarded

Notes:

• Bank processing times may vary and are outside Skypak Express’s control
• International payments and refunds are processed in USD
  • Your bank may apply exchange rates or transaction fees
  • Skypak Express is not responsible for these charges
• Refunds (local or international) may be issued as store credit, subject to customer agreement

6. Important Notes

• All requests are subject to review and approval by Skypak Express
• Skypak Express may request additional information where needed
• In cases of suspected misuse, abuse, or fraud, requests may be denied
• Refunds will not be processed while a chargeback or payment dispute is active