Privacy & Cookie Policy

1. Personal Information We Collect

When you browse, register, or place an order on skypakexpress.net, we collect necessary personal information:

• Contact Details: Full name, telephone/mobile number, active WhatsApp number, and email address.
• Shipping Information: Complete destination address, city, district/province, postal code, and delivery notes.
• Order Details: Products purchased, order value, preferred payment method (Cash on Delivery or electronic payment), and consignment tracking status.
• Technical Data: IP address, device type, browser specifications, and referral URLs used strictly for website security, fraud screening, and session stability.

2. How We Use Your Information

We use your personal information to deliver a smooth and transparent shopping experience:

• To process, pack, and fulfill your orders across Pakistan and international destinations
• To book courier consignments, print airway bills, and coordinate door-to-door delivery
• To send real-time order confirmation SMS, automated WhatsApp delivery alerts, and shipment tracking links
• To facilitate customer support, exchange requests, and warranty inquiries
• To prepare customs and export declarations for international air freight consignments
• To detect, prevent, and protect against fraudulent transactions or unauthorized account activity

3. Who Has Access to Your Data

We do not sell, rent, or trade your personal information to third-party marketing companies. Data is shared only with trusted operational service providers:

• Authorized Courier Partners: Domestic courier companies (TCS, Leopards, Trax, PostEx, M&P) and international air carriers (DHL Express, FedEx, Skypak Cargo Network) to deliver your parcels.
• Payment Processors: Certified, PCI-DSS compliant payment gateways for secure debit/credit card and mobile wallet processing.
• Legal Authorities: Regulatory bodies or law enforcement agencies when strictly mandated under applicable laws of Pakistan.

4. Cookie Policy & Tracking Technologies

skypakexpress.net uses cookies and similar storage technologies to enhance user convenience:

You can adjust cookie preferences through your web browser settings. Disabling essential cookies may impair core shopping and checkout functions.

5. Data Security & Encryption

• All communication between your device and our servers is secured via 256-bit SSL/TLS encryption.
• We never store debit or credit card CVV numbers on our servers.
• Order records and customer databases are hosted on dedicated, firewall-protected cloud clusters with continuous security monitoring.

6. Your Rights Regarding Collected Information

• You have the right to request access to the personal data we hold about you.
• You may request corrections to any inaccurate shipping or contact information.
• You may request deletion of your account and personal history, subject to statutory tax and commercial record retention requirements.
• You can opt out of marketing SMS or email newsletters at any time by contacting our support team.

7. Contact Us Regarding Privacy

If you have any questions, requests, or concerns regarding your privacy or data protection, please reach out to our team: